Blueripples.co.uk

Work History

In March 2010 i was offered a position with Oliver Kay Produce, although i had been with my previous employer for the last 20 years due to the new owners winding down the Bolton branch to consolidate with their Fleetwood offices i had to consider my future.

Current responsibilities & duties include:
Incoming sales calls
Entering sales orders onto customer accounts
Resolving customer complaint issues

In November 1989 I was offered a general office duties position with Openshaws, dealing with enquiries, counter sales, cashing up at close of business and sales order processing.
Over the next few years my aptitude and manner with customers was noticed by management and I was transferred to the position of Sales Clerk.

Responsibilities & duties included:
In coming sales calls
Dealing with and acting on customer complaints
Entering sales orders onto customer accounts
Office contact for Company Representatives
Promotional product pro-active sales
Tracking customer data base movements
Constructing product discount price lists for Openshaws representatives

Providing reception cover, dealing with visitors, in coming calls distribution and general typing duties.

Duties included:
First point of contact for visitors
Operating PABX switchboard
Typing dictations
Dealing with both in coming and out going mail


Office Skills

Communication - Responding to customer complaints defusing the situation and offering solutions.
Customer order processing - either by telephone, email or fax whilst keeping preparation team aware of any special requests.
Actively increasing invoice values by offering extra products at discounted prices.
Computing - Daily use of Microsoft office, Outlook and sales order processing systems.
Good command of the English language and spelling.  


Education

Breightmet, High School, English Literature, Sep 1971 - Jul 1976
G.C.S.E. Level grade "C". Breightmet, High School, Mathematics, Sep 1971 - Jul 1976
G.C.S.E. Level grade "C". Breightmet, High School, Art, Sep 1971 - Jul 1976
G.C.S.E. Level grade "B". Breightmet, High School, History, Sep 1971 - Jul 1976
G.C.S.E. Level grade "C". Breightmet, High School, Geography, Sep 1971 - Jul 1976
G.C.S.E. Level grade "C". Breightmet, High School, English Language, Sep 1971 - Jul 1976
G.C.S.E. Level grade "B". Breightmet, High School, Home Economics, Aug 1971 - Jul 1976
G.C.S.E. Level grade "A".


Summary

Good telephone manner
Excellent communication skills
Good keyboard skills
Reliable
Never been late except for pre-agreed appointments
Have own transport

References

Mrs D Gladman
Company Secretary
Warton Metals Limited
Grove Mill, Commerce Street
Haslingden, Rossendale. BB4 5JT
Phone: 01706 218888