Enhanced the software development process by using software development tools.
A one-person effort to support the existing product evolved into an extended development team of the client taking up customization and integration activities of the product.
Automated testing made testing process quicker and more efficient.
Maintained a long term association with the client for more than three years with weekly technical and one-to-one calls to keep track of progress in development.
IMPACT
More insurance companies opted for automated chatbot as it made insurance claims user-friendly and effective.
The analytics dashboard gave clearer insight into chatbot usage, giving a glimpse of the market trend.
By regularly performing automated and manual testing, a high-quality product was delivered.
Release cycles were made faster by using software development tools to track the development process.
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