Insurance claims made easier with
automated interactive chatbots
CUSTOM SOFTWARE DEVELOPMENT
How the insurance claim process has been easier with
customized chatbots in conformity with the end customer
specifications and usage tracking.
customized chatbots in conformity with the end customer
specifications and usage tracking.
Industry – Insurance
Geography -UK
Timeline –
On-going support.
CONVERSATIONAL FLOW
DESIGN TOOL
DATA ANALYSIS
DASHBOARD
CUSTOMIZED
CHATBOTS
Challenge
- Acquire familiarity with the functions and technologies of the product under development in a short period of time.
- Upgrade the software development process for effective functioning.
- The testing process had to be made systematic and detailed.
- Work across multiple domains as per client requirements.
Technologies
PHP
PHP symfony
ASP.NET
WCF
Python
Python flask
Angular
D3
Javascript
Selenium
Oracle
node js
PHP
PHP symfony
ASP.NET
WCF
Python
Python flask
Angular
D3
Javascript
Selenium
Oracle
node js
Solution
- Enhanced the software development process by using software development tools.
- A one-person effort to support the existing product evolved into an extended development team of the client taking up customization and integration activities of the product.
- Automated testing made testing process quicker and more efficient.
- Maintained a long term association with the client for more than three years with weekly technical and one-to-one calls to keep track of progress in development.
IMPACT
- More insurance companies opted for automated chatbot as it made insurance claims user-friendly and effective.
- The analytics dashboard gave clearer insight into chatbot usage, giving a glimpse of the market trend.
- By regularly performing automated and manual testing, a high-quality product was delivered.
- Release cycles were made faster by using software development tools to track the development process.
Find out how an enterprise level project
management experience helped us make
seamless deliveries during Covid-19
management experience helped us make
seamless deliveries during Covid-19
Find out how an enterprise level project management experience helped us make seamless deliveries during Covid-19